Oxygen: breathing life into the EFQM Model 2010 How the new model is being accompanied by tools developed with our members Oxygen is a vital element to life on Earth.  As an atom, it consists of a nucleus of atomic number 8, surrounded by eight electrons.  Those familiar with these facts from chemistry are struck by the resemblance of the new symbol for the EFQM Model 2010 to the oxygen atom. To breathe life into the updated Model, we are accompanying the launch of the EFQM Model 2010 with the release of some new tools for assessment, free to our members.  Designed to help you inititate the use of the updated model in your organisation, each is based on practical exprience and developed in collaboration with our members and faculty. [Read more] Benchmarking customer and people perception and environment practices Ricoh led benchmarking exercise Ricoh/EFQM Pact Project In 2007, the EFQM Board of Governors developed the concept of PACT Membership.  Leading companies were invited to establish "Pact Projects", forming a partnership to use their collective knowledge, skills and experience to generate new and innovative products and services that would benefit all EFQM Members.  This report has been developed as part of the Ricoh/EFQM Pact Project.  The output of this project will be a series of benchmarking reports, case studies and best practices that will be made available to the membership in a variety of formats. [Read more]